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Saturday, August 16, 2008

Some iPhone 3G Users Find Painful Experience Thanks to Poor Connections

Problems continue for the hot new phone; Apple locks down angry users' threads

The iPhone 3G was supposed to be Apple's latest media darling, the successor to the device Time magazine called the "invention of the year". In some effects the iPhone 3G has achieved this mercurial success -- but perhaps in sales only. It quickly sold 1 million phones and oodles of applications and has cruised comfortably to sales of 3 million phones worldwide.

However, problems have prevented ever since launch. The launch was muddled by problems connecting to Apple's servers. Then there were reports that the new iPhone's plastic casing, part of the price cutting measures that had slashed the iPhone's price from $399 to $199, was defective and cracking.

Now more tough news has come for Apple with reports that the iPhone 3G is committing the cardinal sin of cell phones -- being unable to make a good connection consistently in covered areas. The Apple message boards are ablaze with angry users complaining of dropped calls or poor call quality even with relatively good signal strength.

One user, Mr. Yarbrough, a 34-year-old accountant, describes, "I was driving down Folsom Street in San Francisco, and I got a dropped call 10 times. I get dropped calls just standing in one place. I'm extremely annoyed, but I'm hopeful a software update will fix it."

It is unclear exactly how widespread the problem is as the message boards are a poor way to ascertain levels of failure. The main thread on the Apple boards had 746 comments, when it was locked by Apple, allegedly because it, "was too long and some browsers were timing out." Further adding to the difficulty of coming to any such metrics is the fact that Apple is denying that anything out of the ordinary is going on.

Read the whole article @ Daily Tech

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