CNET readers share their iPhone 3G stories

Reception problems with the iPhone 3G are occurring in towns and cities across the U.S., based on readers' responses this week to CNET News' request for more information about their balky phones.

More information has trickled out this week about the iPhone 3G's reception problems, which are now believed to be the result of a problem with the Infineon chipset inside the unit. Business Week reported Thursday that Apple and Infineon are working on a software fix for the problem, which Apple has yet to officially acknowledge.

Reports of reception problems with the iPhone 3G poured in this week after CNET News ran a story on the issues Monday.

(Credit: Apple)

But CNET News readers across the country report that many Apple and AT&T customer service representatives are indeed aware of their problems. The iPhone 3G is having trouble connecting and staying connected to 3G networks even in areas that appear to be located within a strong pocket of AT&T's network, as well as on carrier networks around the world. Business Week's sources said that the problems are affecting "2 percent to 3 percent" of iPhone 3G traffic, but there's no official word on just how widespread a problem this is.

A few words of warning before we get into the results: this was not a scientific survey. Apple is believed to have sold about 400,000 iPhone 3Gs in the U.S. as of the first week it was on sale, and has certainly added to that total since. We received input from 334 people over the last four days, both in comments on our site and in e-mail, 312 of whom were iPhone 3G owners and the rest of whom were AT&T customers with other phones.

In the absence of any hard information about what was happening to the iPhone 3G earlier in the week (much more has come out since then), the idea was to try to get a sense of whether the problems were located in a certain region, or whether there was any other kind of pattern. If a disproportionate number of problems were happening in a certain area, for example, that could indicate nothing more than network weirdness.

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