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Tuesday, September 2, 2008

Report: IPhone Problems -- Foes Rejoice, Fans Stay Unquestioningly Loyal

The rough ride of Apple's iPhone is exciting Verizon and others, but Apple fans are unmoved

Apple's iPhone went 3G and was met with great enthusiasm from Apple's fans. Within a week of its launch, it had hit a million units sold. The frantic pace of sales, began to slow, but still Apple managed to reach the 2 million mark, not long after, according to analysts.

Since, complaints about call quality, dropped calls, and defects have created somewhat of a public relations nightmare for AT&T and Apple. For the signal related problems, Apple and AT&T have rolled out a fix, the details of which were finally leaked by an AT&T employee. However, that has not stopped Verizon from seizing on public ill-will towards the iPhone and running new advertising campaigns specifically attacking it.


"A phone is only as good as the network it’s on," Verizon's ad blasts, and in an email to Wall Street analysts, a Verizon executive chided, "So much for a ‘new’ way of doing business at the old AT&T — your father’s phone company."

Part of what has left Apple and AT&T so vulnerable to such attacks is that they have done little to explain what is causing the problems. This has created an air of uncertainty around the iPhone that is perhaps unjustified, but largely the fault of the pair's silence.

Aside from the technical details of the problem, one additional aspect may simply be logistics. AT&T's 3G network covers only 310 cities of 100,000 people or more, though it plans to add 40 more cities by the end of 2008.


Read the whole article @ Daily Tech

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