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Tuesday, July 29, 2008

IPhone 3G Users Heated Over Network Issues

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People aren't done complaining about the iPhone 3G. This time, it's the 3-G network that's grinding people's gears.

Hundreds of peeved iPhone users in Apple's support forums say they're experiencing problems with the 3-G network. Some Gadget Lab readers have written in echoing similar concerns. And CNET editors say they're receiving e-mails about 3-G issues, too.

The problems vary. A few readers said they can only stay on 3-G for a few minutes before their iPhone switches over to the slower EDGE network -- even in areas with rich 3-G coverage. Some forum users said they're getting poor reception (e.g. two bars) everywhere they go.

It's unclear as to whether it's a network or hardware issue. But a Gadget Lab reader said AT&T assured him it was a problem with the phone.

"I work in Midtown Manhattan, probably the most 3-G-covered area, and indeed I get five full glorious bars of broadband goodness at my desk -- for two minutes," the reader wrote in an e-mail. "Then iPhone switches to EDGE, still full bars mind you, and back to 3-G for a hot second. All day. Apart from draining my battery, this make me type this very e-mail on EDGE when I just racked up 550 bucks for the phone (since I was not eligible for an upgrade). Called AT&T. They told me my phone was defective and that of course it was not the network. Bad 3-G software ? Bad chip?"

AT&T spokesperson Brad Mays said iPhone 3G is "performing great."

Read the whole article @ Wired

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